REFUND POLICY

This refund policy defines uniform return, exchange and refund rules for all makeup and skincare product orders placed on our website. It establishes eligibility standards for returns, required customer‑followed procedures, processing timelines and special‑case limitations applying for our global customer base.

Every order placed through our store comes with a 60‑calendar‑day return eligibility window. The countdown for this window begins on the day when the customer physically receives their delivered package. Any return application submitted after this 60‑day calendar window closes will not qualify for review under our standard return‑service program.

Because makeup and skincare are personal‑use beauty goods, returned items must satisfy clear condition requirements to pass our receiving‑warehouse inspection. Products being returned should retain their original factory packaging, sealed‑where‑applicable factory seals, and all included original accessory components. Goods must remain in unused, uncontaminated condition without signs of heavy handling, staining or user‑inflicted damage.

Opened, swatched or partially‑used cosmetic and skincare items normally lose resale eligibility for hygiene‑safety reasons. Our warehouse inspection teams will carefully examine every physically‑returned shipment. Goods showing obvious product‑use traces, cross‑contamination or broken tamper‑evident seals will not satisfy return‑qualification criteria for hygiene‑protection purposes.

Customers must open an official return application through our website‑provided channels before physically sending any goods back to our receiving warehouse. The application should include valid‑order reference numbers and a clear written explanation describing the reason for the return. If customers are filing returns for manufacturing‑defect or transit‑damage reasons, supporting photographic evidence should be supplied alongside the request.

Return packages shipped back to our facility without prior formal application approval will not be accepted or inspected by our warehouse team. We cannot assume responsibility for lost or misrouted shipments sent back without prior authorized‑return confirmation from our platform.

All costs connected with return‑shipping are the sole responsibility of the submitting customer. Our complimentary worldwide‑shipping benefit applies exclusively to the original outbound delivery of customer orders. It does not cover transportation charges for customer‑initiated return shipments. Original‑order outbound‑shipping fees are non‑refundable under our policy framework.

After our receiving warehouse physically obtains a customer‑returned parcel, inspection personnel will assess product condition and packaging against our published return‑eligibility benchmarks. Once inspection is complete and the return application gains full approval, we trigger the official refund‑processing workflow. Our standard internal processing timeframe for approved refunds is 5‑10 business days.

All approved refund amounts flow back to the exact original payment method the customer used to complete checkout. The actual visible arrival of funds into customer bank accounts or payment‑service wallets may experience small delays caused by external‑bank or payment‑processor‑system timelines. Those external‑system delays sit outside our direct‑operational control.

Goods bought during seasonal‑promotional sale events receive identical 60‑day‑return‑window protection and identical 5‑10‑business‑day refund‑processing timelines as full‑price‑purchased merchandise. We do not impose discriminatory‑return‑restrictions on discounted promotional‑period orders.

We support partial‑order returns for multi‑item purchases, allowing customers to send back only select eligible‑products from a larger‑size order. Calculated refund amounts correspond to the unit‑price value of the individual returned items. Subject‑to‑rejection return‑scenarios include returns driven purely by subjective‑style preference, user‑caused‑product‑damage and returns of items that have become contaminated through personal‑use.

Once a refund‑transaction fully completes, after‑sales‑protection rights for those specific‑returned products formally terminate. Customers wanting to obtain replacement beauty goods need to submit a brand‑new purchase‑order through our regular‑store checkout process.